We will be having a planned maintenance during which our nodes will be physically moved to our 2019_v2 infrastructure in order to increase the security, performance and stability of our network and hardware
Details of the planned maintenance are as follows :
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Start: 07/09/18 @ 8:00 GMT
Latest Finish: 07/09/18 @ 13:00 GMT
Impact: Inevitable downtime as the nodes are physically moved
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Customers on nodes 960 - 961 - 962 and 965 will experience 2 downtimes as detailed below :
Estimated downtime #1 of 25 mns* will happen between 9:30 and 10:15
Estimated downtime #2 of 60 mns* will happen between 10:45 and 13:30
Customers on nodes 950 - 951 - 916 are not affected
Customers on nodes 900 - 910 - 920 and 930 are not affected (Customers on nodes 900 and 910 will be having another scheduled maintenance later this month which will also be announced beforehand)
Customers on dedicated servers are not affected
Customers on shared hosting are not affected
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*ETAs are maximum values. If the downtime goes past this value, our SLA entitles customer to claim back credit for it.
We appreciate your understanding and patience during this process and encourage you to follow our twitter feed for live updates
Wednesday, August 15, 2018
